Started in 1999 at the end of the so called “internet bubble”, the focus on results as opposed to technology for technology sake was a welcome approach by our customers.
Initially taking “service calls” of all types we learned in short order that in order to provide a personalized level of service we needed more dedication by our customers to us so that we could show our dedication to them and our service agreement was born. It’s not a lengthy “no way out” contract but a determined set of time with the idea that seeing the same person in a flexible schedule has a positive result over rolling the dice with company after company for tech service.
This personal level of service and success allowed us to ride out the down turn in tech and emerge with even more services for our customers benefit.